Role & responsibilities

- Bachelors degree Specialty: Relevant degree pertaining to the essential duties of this role. (Preferred) • Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants paymentrelated concerns.
- Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends.
- Should be open to work six days in a week and weekly off would be on roaster basis.
- Should have experience in handling and working on 40-50 emails a day along with a certain percentage of calling which will also be a part of the KRAs.
- Develop comprehensive project plans along with key stakeholders.
- Smart thinking and clear communication • Use and continually develop leadership skills.
- Track Program/Project performance, specifically to analyse the successful completion of short and longterm goals.




- Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front.

Preferred candidate profile

- High level of drive, initiative and self-motivation • Understanding of Technology and User Experience • Oversee day-to-day operation.
- Listen to team members feedback and resolve any issues or conflicts.
- Willingness to experiment and improve continuously.
- Should be proficient spontaneous in Hindi/English • Should have knowledge of Fintech terms or would have worked with any Banking / financial group.

Qualifications and skills:

- Experience 1+ years* Robust Problem-solving skills, analytical and debugging skills.
- Excellent multi-tasking skills and communication skills - both verbal and written • Open to work on weekends/non-working hours whenever required.
- Providing support to all internal/external teams for tech/operational queries

📌 Virtual Relationship Manager (Bengaluru)
🏢 Paytm
📍 Bengaluru