WE ARE HIRING UK BANKING CUSTOMER SUPPORT

Process: UK and US Banking Customer Support

Role: Customer Support Executive Voice Process

Work Location: Bangalore

Shift: UK Shift / Rotational Shift

Experience: 1 to 5 Years

Qualification: Graduate / 10+2/ Diploma

Salary: Up to 4.5 LPA to 6 LPA (depending on experience & interview performance).

Job Responsibilities

- Handle inbound customer calls related to banking products and services.
- Assist customers with account-related queries, transactions, payments and service requests.
- Understand customer concerns and provide accurate and timely resolutions.
- Handle complaints and escalations professionally while ensuring customer satisfaction.
- Follow defined banking processes, policies and quality standards.
- Maintain high accuracy while updating customer information and transaction details.
- Identify customer needs and provide appropriate information about banking services.
- Protect customer information and follow required security and compliance procedures.
- Meet defined productivity, quality, AHT and customer satisfaction targets.
- Demonstrate empathy,



patience and professionalism while handling customers.

Candidate Requirements
- Excellent verbal communication skills in English.
- Good listening and problem-solving skills.
- Strong customer-service orientation.
- Basic understanding of banking/financial services.
- Ability to handle difficult customers and challenging conversations.
- Good typing and computer skills.
- Willingness to work in UK shifts and rotational schedules.
- Banking / Financial Services / BPO experience preferred.

Preferred Experience

Candidates with experience in

- UK Banking Customer Support
- Credit Cards
- Voice process
- Contact center Experience
- BPO
- Financial Services Customer Support

Why Join? Opportunity to work on a UK Banking process

Growth opportunities in Banking & Financial Services

Professional work environment

Attractive salary package

Immediate joining preferred

Share CV to Whatsapp Number, if number is Busy.

Interested candidates can contact

MANISHA - (phone hidden)

JESSICA- (phone hidden)

📌 UK Bank / Voice process / UK Shift / Customer support / Semi voice (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru