Role & Responsibilities

- Handle customer enquiries through walk-ins, calls, WhatsApp and digital channels.

- Understand customer travel requirements, preferences and budget to recommend suitable travel solutions.

- Sell domestic and international holiday packages, flights, hotels and other travel-related services.

- Prepare customised itineraries, quotations and proposals.

- Follow up consistently with prospective customers and convert enquiries into confirmed bookings.

- Handle customer questions, objections and negotiations professionally.

- Identify opportunities for upselling and cross-selling relevant travel products and services.

- Maintain accurate customer and enquiry records in the CRM.

- Build strong customer relationships to generate repeat and referral business.

- Achieve assigned sales, revenue and conversion targets.

- Stay updated on destinations, travel products, packages, promotions and market trends.

- Coordinate with internal teams and suppliers to ensure smooth execution of customer bookings.

- Maintain high standards of customer service throughout the sales and booking journey.

Preferred Candidate Profile

- 2-5 years of experience in travel sales, holiday sales, B2C sales, hospitality, aviation,



hotel sales or a related customer-facing role.

- Freshers with strong communication skills and demonstrable sales aptitude may also be considered.

- Excellent verbal and written communication skills.

- Strong selling, negotiation, persuasion and follow-up skills.

- Customer-focused, but equally comfortable working towards sales and revenue targets.

- Good understanding of domestic and/or international travel destinations is an advantage.

- Ability to understand customer needs and convert them into appropriate travel solutions.

- Comfortable using CRM, WhatsApp, email and basic computer applications.

- Self-motivated, disciplined and proactive; should not require constant supervision.

- Strong attention to detail while preparing itineraries, quotations and bookings.

- Ability to work in a target-driven workplace and handle multiple enquiries simultaneously.

- Candidates who genuinely enjoy sales and customer interaction will be preferred.

Recruitment perspective: I would deliberately retain the phrase genuinely enjoy sales”.

Thomas Cook

Newtown does not need someone who merely knows tourism; it needs someone who can convert enquiries into revenue.

📌 Travel Sales Consultant (Kolkata)
🏢 Pixon Photobook Technologies (thomas Cook Franch Ise)
📍 Kolkata