Project Role : Transition Lead

Project Role Description : Oversee and coordinate all aspects of transitioning services, teams, or processes from one state to another, with minimal disruption and alignment to organizational goals. Manage timelines, stakeholders, and deliverables across workstreams like knowledge transfer, technology, and people integration. Ensure readiness and a smooth execution.

Must have skills : ServiceNow Configuration Management Database (CMDB)

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Role Summary

We are seeking an experienced ServiceNow Technical Architect with deep expertise in CMDB, ITSM, Discovery, and Service Mapping to design, architect, and implement scalable ServiceNow solutions. The architect will lead technical design, ensure platform best practices, and drive CMDB health, Discovery implementation, and ITSM transformation initiatives.

Key Responsibilities

Architect and implement enterprise-scale ServiceNow solutions with a focus on CMDB, ITSM, Discovery, and Service Mapping.

Design and maintain a robust CMDB aligned with the Common Service Data Model (CSDM).

Lead Discovery implementation across on-premises, cloud, and hybrid environments.

Define CMDB governance, data lifecycle, reconciliation, identification, and data quality processes.

Design integrations with enterprise monitoring, cloud, virtualization, and asset management tools.

Provide technical leadership during solution design, development, deployment, and production support.

Ensure adherence to ServiceNow architecture standards, security, and best practices.

Collaborate with enterprise architects, infrastructure teams, security teams, and business stakeholders.

Guide development teams through code reviews, design reviews, and technical mentoring.

Optimize platform performance and scalability.

Lead upgrade planning and platform modernization initiatives.

Required Skills

Core ServiceNow

ServiceNow Technical Architecture

ITSM implementation and customization

CMDB Architecture

Discovery

Service Mapping

IntegrationHub

Flow Designer

Integration Framework

Scoped Applications

UI Builder (preferred)

Platform Security





CMDB Expertise

CSDM implementation

Identification and Reconciliation Engine (IRE)

CMDB Health Dashboard

Data Manager

Data Certification

CI Class Management

Relationship Mapping

CMDB Governance

Discovery

MID Server architecture

Discovery Patterns

Horizontal Discovery

Cloud Discovery (AWS, Azure, GCP)

Network Discovery

Custom Pattern Development

Credential Management

Troubleshooting Discovery issues

ITSM

Incident Management

Problem Management

Change Management

Request Management

Knowledge Management

Service Catalog

Technical Skills

JavaScript

Glide API

Script Includes

Business Rules

Client Scripts

UI Policies

REST APIs

SOAP APIs

JSON/XML

LDAP

SSO

OAuth

IntegrationHub

PowerShell/Bash (preferred)

Preferred Experience

Service Mapping

Event Management

ITOM Visibility

Cloud Provisioning

IT Asset Management (ITAM)

Software Asset Management (SAM)

Asset Discovery

Operational Technology integrations

AI/GenAI capabilities within ServiceNow

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist – ITSM

ServiceNow Certified Implementation Specialist – Discovery

ServiceNow Certified Implementation Specialist – Service Mapping

ServiceNow Certified Technical Architect (CTA) (preferred)

Soft Skills

Strong stakeholder management

Excellent communication and presentation skills

Solution design and architecture leadership

Team mentoring and technical coaching

Problem-solving and analytical thinking

Experience working in Agile/Scrum environments

Nice to Have

Experience with hyperscalers (AWS, Azure, GCP)

Experience with enterprise monitoring tools (Dynatrace, SolarWinds, Splunk, etc.)

Knowledge of DevOps, CI/CD, and automation





Experience with large-scale CMDB transformation programs

ITIL v4 Foundation or higher certification

Additional Information

- The candidate should have minimum 7.5 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time educationAbout Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Chance Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Transition Lead (Bengaluru)
🏢 Accenture
📍 Bengaluru