Main Accountabilities

1.

Training

Delivery &

- Participation Management

- Execute the regional training calendar in alignment with business capability requirements.
- Drive end-to-end responsibility for training participation including nominations, reminders, attendance tracking, and follow-ups with employees and reporting managers.
- Ensure eligible employees attend required functional training programs based on role, grade, and tenure.
- Coordinate with business heads to ensure improved participation in training programs across the region.

2.

Internal Trainer

Capability &

- Knowledge Sharing

- Facilitate Sherpa Train-the-Trainer (TTT) programs to strengthen internal trainer capability within the region.
- Support trainers in delivering functional and behavioural sessions across identified capability areas.
- Encourage knowledge sharing and capability building through internal trainer networks.

3.

Training

Governance &

- MIS Management

- Maintain digital records of training programs including attendance, feedback, training calendars, and program reports.
- Ensure training MIS trackers are updated regularly and shared with relevant stakeholders.
- Support closure of audit queries related to training documentation within defined timelines.

4.

Learning Program

Delivery &

- Capability Development

- Coordinate delivery of functional and behavioural learning programs covering areas such as customer communication, operational processes, digital tools, managerial effectiveness,



and CRM systems.
- Support induction and refresher training programs including pre- and post-training assessments to measure learning effectiveness.
- Monitor completion of mandatory compliance and functional learning modules across active employees

5.

Business

Engagement &

- Training Need Identification

- Engage with business stakeholders including RSMs, ZSMs, NSMs, and Business Heads to identify capability gaps and training requirements.
- Conduct periodic training need assessments through stakeholder interactions and surveys.
- Align regional training calendars with business priorities and capability development needs.

6.

Branch

Engagement &

- Field Capability Support

- Conduct branch visits across the region to assess training effectiveness and frontline capability gaps.
- Share branch visit observations and recommendations with business leadership.
- Support implementation of training interventions to strengthen frontline operational capability.

7.

Training

Effectiveness &

- Business Performance Impact

- Track learning effectiveness through training feedback, assessments, and knowledge checks.
- Monitor post-training improvement in frontline business indicators such as sales productivity, collections efficiency, operational accuracy, and audit outcomes.
- Work with business stakeholders to improve frontline employee capability and operational performance through structured learning interventions.

📌 Training Lead (MFB - Jharkhand) - Ranchi - Satya Ganga Arcade
🏢 Tata Capital
📍 Ranchi