Leading BPO in Bengaluru

Hiring for Training & Quality Manager

International Voice& Chat process

Must be a Manager On papers in Quality & Training in International BPO

International Voice Experience(Mandatory)

Over All Experience 8+ Years

CTC UPTO 15LPA

Role & Key Responsibilities

- Lead, mentor, and manage the Training team, ensuring high performance, effective coaching, and continuous capability development.
- Plan and oversee new hire, refresher, process, and business-specific training programs aligned with operational goals.
- Measure training effectiveness through assessments, quality metrics, and business KPIs, implementing improvement plans where required.
- Partner with Operations, Quality, HR, and Client stakeholders to identify learning needs and drive performance improvement.
- Deliver engaging learning experiences using adult learning principles and blended training methodologies.
- Monitor trainer performance through classroom observations, coaching, and regular feedback.
- Track learner progress, attendance,



certification readiness, and ensure timely completion of training administration.
- Maintain governance of training records, LMS, reporting, and compliance with organizational standards.
- Drive continuous improvement initiatives through data analysis, process optimization, and quality interventions.
- Build robust relationships with internal and external stakeholders to ensure consistent and effective learning delivery across programs.

Key Skills & Knowledge

- Training Operations & Learning Strategy
- Stakeholder & Client Management
- Performance Coaching & Team Development
- Adult Learning & Facilitation Techniques
- Learning Management Systems (LMS)
- Quality & Performance Analytics
- Continuous Improvement
- Microsoft Office Suite (Excel, PowerPoint, Word)

Education

- Graduate in any discipline.

.

Interested candidates can mail their cv at [email protected]

📌 Training And Quality Manager (Bengaluru)
🏢 INTERNATIONAL BPO
📍 Bengaluru