Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD Business Financial Service – HO Unit Aditya Birla Health Insurance Company Ltd Location Thane Poornata Position Number of the job Reports to: Poornata Position Number Poornata Position Title of the job (30 characters max) Assistant/Deputy Manager - Claims Reports to: Poornata Position Title Manager/ Sr.

Manager Function Services Operations Reports to: Function Services Operations Department Claims Reports to: Department Claims Designation of the Employee Assistant/Deputy Manager Designation of the Manager Manager/ Sr.

Manager

Date of writing/updation of JD 08.01.2024 Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) The purpose of this role includes ensuring coordination with the Service provider partner team for timely settlement of Travel and OPD claims. Candidate should be able to do regular medical and technical audits of the claims approved for settlement by the partner and should be able to maintain the MIS/Reports related to claims.

Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Business Workforce

Number (Max 254 Characters) On Roll – 6000+ Offroll/ Part time – 4000+ Unit Workforce Number (Max 254 Characters) On Roll – 6000 Offroll/ Part time – 4000+ Function Workforce Number (Max 254 Characters) On Roll – 800 Offroll/ Part time - 279 Department Workforce Number (Max 254 Characters) On Roll – 69 Offroll/ Part time - 66 Other Quantitative and Significant Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters) To ensure Quality in the claim process and audit, managing TAT as per agreed SLA Key Result Areas:



Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Accurate and timely submission of periodic and ad-hoc reports related to Claims Develop, Implement shortcuts, formulae on excel, using alternative tools/methods for timely submission

Do cursory/sanity checks before submission Closure of audit observations Trainings to the partner claim processors regarding policy T&C;’s, Time management, Delegation

Strong coordination skills with other departments, sharp and on the spot thinking, proactive approach, soft skills, excel skills etc. Monthly / Quarterly / Annual Data submission Work closely with related stake holders (internal and external) Working on DATA / MIS Work closely with data teams of external stake holder for reports viz;

LDR report & monitoring

Daily intimation reports

Monthly MIS check - For TAT

OPD FWA Savings data DN monitoring for check pts Debit note supervision for all the payments from TPA’s & OPD Partners Viz.

DOA should not be empty

Future date of admission should not be mentioned.

Date of discharge < Date of Admission

Policy start date should not be blank

Policy end date should not be blank

Policy end date < Policy start date

Policy start date > Date of Intimation

Date of Admission should be falling within Policy period

Paid amt>Claimed Amt

Paid date Paid amt>SI Remarks MVP implementations with OPD partners Coordinating with Partner leadership teams /tech teams for MVP implementations viz;

FWA triggers implemented in the system (automated)

Automated ICD 10 coded data is needed.

In health check-ups utilization should be driven towards home collection instead of hospitals.

FWA investigations are to be conducted in the agreed percentage of claims.(Partner end)

The reimbursement claim adjudication rule engine (automated)



should be aligned with the ABHI process.

Real time client Dashboard for client reviews.

ABHI to be given system access for claim approval

Communication letters in ABHI format

Reports and Payment voucher in ABHI format (automated)

All fields required in reports to be captured in system for auditing (Debit note to have mandate fields)

Query management – under deficiency option should be available

Medicos to process OPD claims

Data digitization and automated reports to be available

API integrations

Limits and Sublimits to be defined in the partner system to ensure no over utilization

Portal per insured/family should reflect exhausted wallet amount/sub limits and there should be validation in the system to limit utilization up to opted SI

Cashless - Portal access end to end

Claim Outstanding report (Daily MIS) to be shared

Symptom linking prior to slot booking for consultations

Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) NA Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type (Max 80 Characters) Frequency Nature (Max 1325 Characters) Internal Internal (MIS Team) Ongoing To coordinate and collate the data requirement. Coordinate with MIS template for processing payments of the partner External External Partners (Service providers) As and when required To decide on claims, reconsideration claims and claims beyond the authority of the Partner processing team, developments/ enhancements.

Organizational Relationships: Provide the structure for a level above and below the position for which this is written. Use position titles in the structured and indicate all the reports of the position. SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.

Job Holder

Reports to – Manager Name Signature (needed for the hard copy)

📌 TM-Ops-Claims(Thane ) (Maharashtra)
🏢 Aditya Birla Capital
📍 Maharashtra