SUMMARY To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs.

1. Equipment Maintenance

2. Customer Support
- Service Documentation
- Installation & Commissioning
- Repeat Breakdown Reduction

Requirements Area potential sheet for new manpower position

Branch

Noida

Dated: 03.07.2026

Deputation area

Current Delhi Metro

Area coverage (In KM)

100 Kms/ 286 Metro stations

Total Machine population

900

HPJ - 50,E4043 -100,B4545-50, SD430-100,Flipper+ -100, W34P -140, Roots VAC - 200, Stream cleaner -10, I scrub -10, Back back - 50

Total High end Machine population

Nil

Last one year Visit's of Branch

Customer segment

Commissioning

1390

FM Customer

11

Warranty Sch Visit

756

Corporate Customer

21

AMC Sch Visit

1604

Others

Service complaint

6121

Total calls

9871

Total Customer

32

Average calls Per Month

823

Average calls Per Month Per Engineer

43

📌 TERRITORY SERVICE EXECUTIVE (Delhi)
🏢 Roots Group of Companies
📍 Delhi