Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity, is seeking a Temp Field Service Engineer-Indore to support the very successful growth of our businesses across Madhya Pradesh. Waters delivers benefits through innovation and people who enable customer success in the life, materials, and food sciences. People create the Waters difference.

By engaging with our dedicated and diverse workforce, we continuously evolve, develop, and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our dedicated field sales/service and specialist teams have over the years delivered great and sustainable business results.

With a constant focus on growth and by developing new markets, we can increase the business even within very challenging economic circumstances.

As Temp Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field.

The role will be designated to either a territory and/or markets.

Responsibilities

Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

Establish and maintain effective relationships with external and internal customers ensuring their success

Handle customer expectations, by communicating work performed and providing follow up plan if needed

Ensure customer compliance regulations are followed

Deliver system level training at customer sites





Handle service inventory according to Waters policies

Issue field service reports daily to document work performed

Maintain sound knowledge regarding the technology and customers' application demands

Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education

Bachelors in Electronics, Instrumentation, or Electrical & Electronics, or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience

1-3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

Ability to perform effective system level troubleshooting

Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills

Must possess a strong customer focus

Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

Personal sense of integrity

Effective time management skills

System level approach to problem solving

Analytical approach with a strong aim to resolve open issues

Excellent verbal and written communication skills

Travel

This is a territory-based position with travelling within your designated territory,



and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the perks of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.

Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community.

Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer.

All hiring decisions are based solely on qualifications, merit, and business needs at the time.

📌 Temp - Field Service Engineer (Indore)
🏢 waters
📍 Indore