"Key accountabilities and decision ownership:

- Ensure Fixed/5G & Mobile activations for Consumer and Enterprise segment is done in defined SLAs.
- Provide on-call support to sales team on 117 IVR. Track and report call reasons.
- Support sales team with logging complaints for incorrect recharges done on customer account and take corrective actions as required.
- Maintain call quality and follow all calls related parameters to ensure best service & support is provided to our sales team.
- All applications such as, Open UI, ECR, Smartsheet, GWC portal, Remedy Tool, BPM portal etc. needs to be used on a daily basis and advisor needs to be well trained and must have hands on experience on all applications.
- Take customer appointments for fixed installations.
- Ensure the port-in orders are submitted within the agreed service level with smooth on boarding, and the port outs are thoroughly validated and processed within defined SLA for MNP/FNP requests

📌 Telecom Team Member-BPS (India)
🏢 Hexaware
📍 India