14 Aug
|
Hexaware
|
India
Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership • Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results.
- Robust focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture.
- To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
📌 Telecom Team Member-BPS (India)
🏢 Hexaware
📍 India