14 Aug
|
AKMV Consultants
|
New Delhi
14 Aug
AKMV Consultants
New Delhi
Key Responsibilities
Calling & Customer Communication
Make calls to customers, retailers, and channel partners
Explain company products like DMT, AEPS, Bill Payments, POS, etc.
Follow up on pending documents, KYC, and operational requirements
Operational Support
Coordinate with the operations team for onboarding and updates
Collect and update customer/partner information in the system
Issue Resolution
Identify customer concerns and escalate when required
Ensure proper follow-up until resolution
Reporting
Maintain daily call records, feedback, and follow-ups
Share updates and insights with the operations team Experience
6 months to 2 years in telecalling / customer service / telesales
Fintech or banking experience is a plus
📌 Telecaller - Operations Support (New Delhi)
🏢 AKMV Consultants
📍 New Delhi