– Telecalling Executive (Service Department)

Position: Telecalling Executive – Service

Department: Service

Industry: Automobile Dealership

Location: Chennai Avadi, Paruthipattu

Experience: 0–2 years

Employment Type: Full-time

Reporting To: Service Manager / CRM Manager

Immediate Joiners Preffered

Job Summary

We are looking for a confident and customer-focused Telecalling Executive to support our automobile dealership's Service Department. The candidate will be responsible for contacting customers, scheduling vehicle service appointments, following up on service requirements, and ensuring a positive customer experience.

Key Responsibilities

- Make outbound calls to customers for service reminders and appointment booking.
- Contact customers whose vehicles are due for periodic maintenance/service.
- Schedule and confirm service appointments based on customer convenience.
- Follow up with customers for pending service, repair, and inspection requirements.
- Inform customers about service offers, campaigns, maintenance packages, and dealership promotions.
- Make follow-up calls after vehicle delivery to check customer satisfaction.
- Record customer responses, appointments, and follow-up details accurately in the CRM/DMS system.
- Coordinate with Service Advisors regarding customer appointments and requirements.
- Handle customer queries professionally and escalate complaints to the concerned team.
- Maintain daily call records and achieve assigned calling, appointment, and conversion targets.
- Conduct reminder calls for upcoming appointments and reduce appointment no-shows.




- Maintain good relationships with existing customers to encourage repeat service visits.
- Support the dealership in improving customer retention and service revenue.

Required Skills
- Good communication and telephone etiquette.
- Customer-friendly and convincing approach.
- Basic knowledge of automobiles/service is an advantage.
- Comfortable making a high volume of outbound calls.
- Good follow-up and relationship-management skills.
- Basic computer knowledge and ability to work with CRM/DMS software.
- Ability to meet targets and work as part of a team.
- Knowledge of Tamil and English; Hindi or other local languages will be an added advantage.

Qualification
- Minimum 12th pass; graduate preferred.
- Prior experience in telecalling, customer service, BPO, CRM, or automobile dealership service is preferred.
- Freshers with valuable communication skills may also be considered.

Key Performance Indicators (KPIs)
- Number of outbound calls completed.
- Service appointments generated.
- Appointment conversion percentage.
- Customer show-up/retention percentage.
- Follow-up completion rate.
- Customer satisfaction and complaint resolution.
- Repeat service business generated.

Preferred Candidate Profile The ideal candidate should be energetic, polite, target-oriented, and comfortable speaking with customers over the phone. Experience in an automobile dealership or service centre will be an advantage. Contact : +91-89259 32077/+91-(phone hidden)

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Tele Calling Executive (Avadi)
🏢 GANESH CARS PVT.LTD
📍 Avadi