We are looking for an enthusiastic and communication-oriented Telecaller to handle inbound and outbound calls, interact with prospective parents, provide information about the school, and support the admissions team in generating and converting enquiries.
Key Responsibilities
- Make outbound calls to prospective parents and follow up on admission enquiries.
- Attend inbound calls and provide accurate information regarding admissions, courses, fee structure, facilities, and school activities.
- Explain the school's academic programs, facilities, and admission process to parents.
- Maintain regular follow-ups with prospective parents and update enquiry status.
- Schedule campus visits, counselling sessions, and appointments for parents.
- Maintain and update student/parent enquiry records in CRM or Excel.
- Coordinate with the Admissions and Outreach team to ensure timely follow-up.
- Achieve assigned calling, follow-up, and admission conversion targets.
- Handle parent queries professionally and resolve basic concerns or escalate them to the concerned department.
- Prepare daily/weekly reports on calls, enquiries, follow-ups, and conversions.
- Maintain a professional and courteous approach while communicating with parents.
Skills & Competencies
- Excellent verbal communication and interpersonal skills.
- Positive command of English and Hindi.
- Pleasant, confident, and persuasive communication style.