Job Title: TechOps Engineer (L1/L2 Technical Support)

Experience: 3+ Years

Location: Chennai

Role Overview:

Codewalla is looking for a TechOps Engineer to ensure smooth and reliable day-to-day IT operations by providing timely end-user support, managing IT assets and troubleshooting hardware, software, and network-related issues. The role is ideal for a hands-on problem solver who enjoys supporting users, resolving technical challenges, and maintaining a dependable IT environment in a fast-paced workplace.

What we look for:

- 3+ years of experience in TechOps, IT Support, Desktop Support, or System Administration.
- Strong troubleshooting experience with Windows, macOS, and basic Linux administration.
- Hands-on experience with Microsoft 365 and/or Google Workspace administration.
- Good understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, LAN/WAN, and WiFi.
- Experience with Active Directory, Azure AD (Entra ID), or identity management solutions is preferred.
- Familiarity with endpoint management tools such as Microsoft Intune, Jamf, or similar solutions is an advantage.
- Experience with IT ticketing systems such as Jira Service Management, Freshservice, ServiceNow, or Zendesk.
- Basic understanding of cloud platforms (AWS, Azure, or Google Cloud) is desirable.
- Knowledge of endpoint security tools, antivirus solutions, and patch management.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Good communication and interpersonal skills with a robust customer-service mindset.
- Ability to work independently, take ownership of issues and follow through to resolution.
- Comfortable working in a fast-paced, dynamic, and evolving environment.

What you will do:

- Provide L1/L2 technical support for desktops, laptops, mobile devices, printers, and other IT assets.
- Install, configure, troubleshoot, and maintain Windows, macOS, and Linux operating systems.
- Manage user onboarding and offboarding,



including account provisioning, access management, email setup, and device allocation.
- Administer Microsoft 365 and/or Google Workspace, including user management, group policies, and license administration.
- Troubleshoot hardware, software, VPN, Wi-Fi, DNS, DHCP, and LAN connectivity issues.
- Support video conferencing platforms, remote users, and endpoint security solutions.
- Maintain IT asset inventory, software licensing, and lifecycle management.
- Monitor endpoint health, antivirus compliance, system patching, and security updates.
- Work with ticketing systems to manage incidents and service requests within defined SLAs.
- Collaborate with Infrastructure, Security, and Engineering teams to resolve escalated issues.
- Document standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles.
- Participate in IT process improvements, automation initiatives, and security compliance activities.
- Support day-to-day business operational requirements of the office.
- Coordinate with HR, Operations, Finance and leadership on IT and workplace requirements.
- Support office setup, workstation planning, employee seating changes, new equipment deployment and technology requirements for events or meetings.
- Coordinate with building management, internet providers, office service providers, and other vendors to resolve operational issues.
- Source quotations, evaluate vendors, compare pricing and specifications, and coordinate internal procurement approvals.
- Coordinate with vendors for purchase, delivery, installation, repairs,



warranty claims, AMC, replacements, and service issues.
- Maintain purchase orders, quotations, invoices, contracts, and other vendor documentation.
- Track IT-related expenses and support budgeting, cost control, and technology procurement planning.
- Maintain accurate documentation and records for audit and compliance purposes.

About Codewalla:

Codewalla is a New York-based product and technology company with engineering teams in India. Since 2005, we have helped global clients build new software products, modernize existing platforms, and solve complex business and operational problems. Our teams work across enterprise platforms, SaaS products, mobile applications, workflow systems, platform modernization and AI-enabled product development.

With our Chennai office, launched on November 2025, we are building a high-performance product and engineering teams that works closely with New York-based leadership and global clients. To know more about us visit Enterprise Software Modernization & Digital Product Delivery | Codewalla

AI-Native Expectations:

At Codewalla, we expect our team to actively use AI as part of their daily workflow. You don't need to be an AI expert, but you should understand how AI can improve research, product discovery, documentation, prioritization, analysis, and decision-making. More importantly, you should know when to trust AI, when to validate its outputs, and when strong product judgment should take precedence.

Why Join Codewalla?

- We Champion Innovation - Fresh ideas lead to more creative problem solving.
- We Foster Growth - Advance your skills with training and advanced AI tools.
- We Reward Excellence - Bonuses and incentives for standout contributions.
- We Support Balance - Flexible schedules for the right mix of work and life.
- We Offer Competitive Benefits - Competitive pay, Medical and Health benefits

📌 TechOps Engineer (Chennai)
🏢 Codewalla
📍 Chennai