Role & Responsibilities

- Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Schedules a technician dispatch for in office service calls when necessary.
- Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profil

- e

Need minimum 1 yr of experience in internet troubleshooting in BPO Industr





- y.Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooti
- ngHave worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issu
- esEducational Qualification :Any Graduate, Post Graduate can app
- lyFreshers with Graduation can apply for voice ro
- leFreshers graduating in 2026 are eligible to app
- lyExcellent communication in Englis
- h.Comfortable working with 24*7 Environme
- ntJob Location - Sector 135 Noida (Work from Offic
e)

Perks and Benef

- itsSalary: 3.2 LPA - 3.65
- LPABoth side cab facilities (Upto 35 kms from office locati
- on)Medical Insura
- nceLife Insura

nce

📌 Technical Support Executive (Noida)
🏢 TELUS Digital
📍 Noida