Role & Responsibilities

Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

Walks customers through common phone hardware and software configurations to maximize service functionality.

Provides solutions and resolution resources for customer repair problems.

Interfaces with customers over the phone providing status updates and ensuring service has been restored.

Schedules a technician dispatch for on-site service calls when necessary.

Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate

Profil e





Need minimum 1 yr of experience in internet troubleshooting in BPO Industr y.Ability to multitask in a Microsoft Windows setting and utilize multiple programs for troubleshooti ngHave worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issu esEducational Qualification :Any Graduate, Post Graduate can app lyFreshers with Graduation can apply for voice ro leFreshers graduating in 2026 are eligible to app lyExcellent communication in Englis h.Comfortable working with 24*7 Environme ntJob Location - Sector 135 Noida (Work from Offic e)

Perks and Benef itsSalary: 3.2 LPA - 3.65 LPABoth side cab facilities (Upto 35 kms from office locati on)Medical Insura nceLife Insura nce

📌 Technical Support Executive (Noida)
🏢 TELUS Digital
📍 Noida