We are hiring Customer Success Associates for the Vivint Voice Process. This role is ideal for candidates with international customer support experience and strong communication skills.
Job Details:
Profile: voice Process
Position: Customer Success Associate
Work Mode: Work From Office
Location: Sector 30, Gurugram
Qualification:
Graduate / Undergraduate (Both Eligible)
Experience:
Minimum 6 months of International Voice Process experience
Technical support / troubleshooting experience is mandatory
Skills Required:
✔ Excellent written and verbal communication in English
✔ Robust customer service and problem-solving skills
✔ Ability to handle customers via chat support
✔ Basic technical understanding and troubleshooting skills
Key Responsibilities:
- Handle inbound customer queries through /voice support
- Assist customers with technical troubleshooting and service-related issues
- Ensure high customer satisfaction by providing accurate and timely solutions
- Maintain proper documentation of customer interactions
- Follow process guidelines and quality standards
- Meet individual and team performance metrics
- Provide professional and empathetic customer support at all times
Working Details:
5 Days Working
Rotational Shifts
Rotational Weekly Offs
Salary:
Up to 32K CTC
Interview Process:
1 HR Round
2 AMCAT Assessment
3 Operations Round
Pay: ₹25,000.00 - ₹32,000.00 per month
Benefits
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
📌 Technical Support Executive (Gurugram)
🏢 Elite Manpower & Training Academy
📍 Gurugram
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