Title: Technical Support Engineer – Solar O&M;

Experience: 2–3 Years in Solar Operations & Maintenance (O&M;)

Location: Pune(Preferred); PAN India opportunities with potential travel

Languages: Fluent in English and Hindi; regional language skills (e.g., Telugu and Kannada) are a plus

About Solar Square Energy Pvt Ltd:Solar Square Energy Pvt Ltd is a leading name among India’s top 10 rooftop solar companies, dedicated to accelerating the adoption of clean energy in homes and housing societies nationwide. Our mission is to decarbonize India, one rooftop at a time. Join our dynamic team of innovators and problem-solvers to drive sustainable energy solutions and empower communities to embrace renewable energy.

Key Responsibilities

- Provide remote technical support to customers and field teams via phone, WhatsApp, and video calls for troubleshooting, testing, and resolving issues related to solar inverters, monitoring systems, and associated equipment.
- Perform remote diagnostics and RCA by analyzing inverter alarms, plant performance, monitoring data, and conducting video-call inspections to identify issues and recommend corrective actions.
- Guide customers through troubleshooting to restore plant generation wherever possible, explain system behavior and inverter error codes, and determine when on-site field support is required.
- Coordinate with Field Engineers, CNOC, and cross-functional teams to ensure timely issue resolution, field visit planning, and effective communication with customers.
- Monitor plant performance and analyze generation data to identify losses, inefficiencies, and maintenance opportunities, while preparing performance reports and recommendations.




- Maintain accurate records of customer interactions, troubleshooting activities, RCA, and technical interventions in CRM and business tools, ensuring SLA compliance and continuous process improvement.

Qualifications and Skills:

- B.Tech/Diploma in Electrical, Electronics, Renewable Energy, or equivalent qualification. .
- 2–4 years of experience in Solar O&M; and Technical Support
- Strong knowledge of solar inverters, PV systems, net metering, monitoring platforms, and basic energy storage systems.
- Proficiency in Advanced MS Excel, Google Sheets, CRM, SCADA/Monitoring portals (ERP knowledge is an added advantage).
- Strong troubleshooting, analytical, and remote diagnostic skills using phone and video calls.
- Excellent communication and customer-handling skills with the ability to coordinate effectively with customers, field teams, and cross-functional stakeholders.
- Ability to analyze plant performance, diagnose technical issues, and recommend effective corrective actions.

Success Metrics (KPIs)

- Remote First-Time Resolution (FTR)
- Reduction in unnecessary site visits
- Average Resolution Time
- Customer Satisfaction (CSAT)
- SLA Compliance
- RCA Accuracy
- Number of issues resolved without field dispatch

What We Offer

- Opportunity to work with a fast-growing renewable energy company.
- Team-oriented work environment with continuous learning and career growth.
- Competitive salary, benefits, and technical training programs.

Travel Requirements

- Occasional travel to customer sites for critical troubleshooting, audits, or training, if required.
- Travel support will be provided as per company policy.

Pay: ₹300,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Technical Support Engineer – Solar O&M (Pune)
🏢 SolarSquare Energy
📍 Pune