We're looking for Technical Support Engineers!

Responsibilities

- Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting.
- Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing.
- Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems.
- Reproduce customer issues in a test environment to validate solutions and escalate to R&D; if necessary.
- Engage partners on escalated cases, providing explicit technical resolutions.
- Contribute to internal knowledge bases, write technical articles, and mentor junior engineers.
- Work closely with cross-functional teams, including development, product management,



and global support teams, to drive issue resolution.
- Maintaining KPI's and desired SLA's
- Open for 24x7 shift work .

(*Note: Scoutit India is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.) Skills: engineers,technical support,application

📌 Technical Support Engineer (Karnataka)
🏢 Scoutit India
📍 Karnataka