Experience- 3+ years

Location- Delhi Airport

Scope of Work – 24×7 On-site KIOSK Support

Objective

Provide uninterrupted 24×7 on-site operational and technical support for all deployed KIOSKs to ensure system availability meets or exceeds the committed 99% SLA.

The blended engineer team will handle first-line (L1) and second line (L2) responsibilities, including monitoring, troubleshooting, preventive maintenance, and coordination with backend/product support teams for resolution of escalated incidents.

Roles & Responsibilities

A. Operational & Frontline Duties (L1 Functions)

Task Category

Scope / Description

Incident Monitoring & Response

- Continuous monitoring of kiosk hardware, software, and peripherals.
- Respond to alerts, alarms, or user complaints.
- Perform first-level diagnosis and initiate recovery (reboot, reseat peripherals, check cables).

Operational Checks

- Execute start-of-shift / end-of-shift health checks (application status, connectivity, device readiness).
- Validate functional readiness via test applications per SOP.

Preventive Maintenance

- Daily/weekly cleaning of PP Scanner, FP Scanner, camera lens, touch screen.
- Maintain PM checklists and logs.
- Verify firmware/software versions upon request.

Peripheral Management

- Inspect and reseat devices such as FP scanners, biometric readers, card dispensers, printers, etc.

Incident Logging

- Record all incidents in the customer ticketing system with timestamps, error codes, and actions taken.
- Escalate unresolved cases to backend / L3 support.

Customer Interface

- Liaise with airport / operations staff during incidents.
- Provide status updates during fault handling.

B.



Technical & Diagnostic Duties (L2 Functions)

Task Category

Scope / Description

Technical Diagnostics

- Deep dive troubleshooting of application, OS, or middleware issues.
- Review service logs and perform controlled restarts.

Software & Patch Deployment

- Support OS updates, application patches, and configuration changes (per approved CAB).
- Coordinate with L3/product teams for version upgrades.

Database & Service Validation

- Validate local database sync, background services, and connectivity to backend servers.

Network & Connectivity

- Perform ping/traceroute checks.
- Escalate WAN/LAN issues outside kiosk scope to respective infra/network teams.

Incident RCA & Reporting

- Conduct preliminary RCA for recurring faults.
- Propose corrective and preventive measures.

Monitoring Tools

- Review and report on any available local logs or dashboards; generate daily health summaries.

Configuration Management

- Maintain configuration files and parameters under change control.
- Manage credentials or service configurations as authorized.

Support Coordination

- Interface with remote L3 / OEM for escalations.
- Participate in remote troubleshooting and validation tests.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Application Question(s)

- How many years of total experience do you have?
- What is your current CTC?
- What is your notice period/ LWD?
- Are you comfortable for 5 months contract (can be extended as per the requirement)?
- What is your current location?
- Do you positive communication skills?
- Are you comfortable with 30k to 34k monthly CTC?

Work Location: In person

📌 Technical Support Engineer (Delhi)
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 Delhi