Salesforce Technical Lead – Service Cloud & Agentforce AIRole OverviewLooking for an experienced Salesforce Technical Lead with expertise in Service Cloud, Agentforce AI to lead the implementation of AI-powered customer service solutions and drive end-to-end technical delivery.

Key Responsibilities

- Design and implement Salesforce Service Cloud solutions, including Case Management, Omni-Channel, and Skills-Based Routing.
- Build and deploy Agentforce AI Agents and Voice Bots for case creation, customer verification, call summarization, and service automation.
- Implement Einstein AI features such as Case Classification, AI Summaries, Reply Recommendations, Copilot, and Next Best Action.
- Develop and maintain Experience Cloud (LWR) customer portals for self-service and case tracking.




- Integrate Salesforce with SharePoint, Confluence, Jira, and REST APIs.
- Lead development using Apex, LWC, Flows, and Salesforce APIs.
- Perform code reviews, manage CI/CD pipelines (Git/Copado), and ensure security and best practices.
- Mentor team members and support Agile delivery.

Required Skills
- Salesforce Service Cloud
- Agentforce AI / Agent Studio
- Experience Cloud (LWR)
- Apex, LWC, Flows
- REST API Integrations
- Einstein AI for Service
- Git, Copado, Jira
- Agile/Scrum Methodologies

Preferred Certifications
- Salesforce Service Cloud Consultant
- Salesforce AI Specialist / AI Associate

📌 TECHNICAL LEAD - Salesforce (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru