MAC Expert Support

Service Scope Description

- Expert knowledge and Proven experience in handling complex Mac-related technical issues
- Demonstrated success working in third-level or specialist support environments
- Experience with ticket-based support systems and SLA-driven environments

Technical Skills

- Solid knowledge of macOS operating systems, hardware, and common enterprise applications
- Proficiency with ServiceNow (or similar ITSM tools) for incident management and knowledge base maintenance
- Familiarity with Mac management tools (such as Jamf, Apple Remote Desktop, or similar MDM solutions)
- Ability to perform remote troubleshooting and basic Mac system maintenance
- Basic scripting knowledge or ability to execute pre-documented maintenance scripts




- Experience with log analysis and diagnostic tools for macOS

Programming Languages & Technical Stack

- MacOS Expertise
- Jamf
- CommandLine proficiency
- Shell Scripting
- MDM (Enterprise Mobility Management)
- IAM (Identity and Access management)

Tooling & Collaboration

- Jamf
- Apple Remote Desktop or similar MDM solutions
- ServiceNow

Service Delivery Language

English (mandatory) with excellent communication

Time Zone Coverage

16 hours to be covered from : Bangalore, India.

8 hours to be covered from : NewTownSquare, Philidelphia, USA

📌 Tech Mahindra Hiring For MAC Expert Support For Bangalore location (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru