SMS - Team Member Department Risk Management - SMS Team Location Mumbai Position Grade Range M1 Role Ensure smooth functioning and proper monitoring of team to ensure prompt support of Business and operating Units Monitor rostering and team activities like timely and correct execution of requests, Limit loading activity, role reviews, process improvements etc. Ensure proper controls are in place for system access, provision /withdrawal is done timely.



Designing framework for monthly MIS and QC for SMS activities Creating and maintaining adequate backup arrangements within the team Timely escalation handling Root cause analysis of all escalations Timely escalation to respective BSG teams of all system issues Train the team on automation done and review of failure reports of APIs Prepare manual for Bank users and SMS users Ensuring standardization of User systems access across bank Maintaining ‘Positive’ Audit rating.

Learnings from single audit to be implemented across the Bank Years of Work Exp At least 1-3 years of relevant experience in user access Qualifications Graduation – Post graduation preferred Functional Skill Sets Up-to-date knowledge on various risks involved in Handling various systems Excellent communication and leadership skills Thorough overall understanding of banking Ability to set priorities on a daily basis Ability to monitor the work of large team and re-prioritise as needed

📌 Team Member-SMS Risk-Support Services-Operational Risk (Mumbai)
🏢 Kotak
📍 Mumbai