- PlatinumRx is seeking an experienced Team Lead – User Experience to lead the customer experience team.

- The role involves managing customer escalations, driving service excellence, mentoring team members, and ensuring high customer satisfaction.

Key Responsibilities

- Lead, mentor, and manage the User Experience team.

- Handle complex customer escalations across calls, emails, chats, and social media.

- Monitor and track KPIs, SLAs, and quality metrics.

- Coordinate with cross-functional teams to resolve customer issues effectively.

- Conduct regular coaching sessions and performance reviews.

- Identify opportunities and drive continuous process improvements.

- Ensure consistent service quality and a high level of customer satisfaction.

Qualifications & Experience

- 2–4 years of experience in Customer Support/User Experience.





- Minimum 1 year of team-handling experience preferred.

- Experience in handling social media escalations.

- Hands-on experience with CRM tools.

Required Skills

- Strong leadership and team management skills.

- Excellent communication, negotiation, and interpersonal skills.

- Target-driven mindset with proven sales ability.

- Proficiency in CRM tools and MS Excel.

- Solid problem-solving and decision-making abilities.

- Ability to work effectively in a fast-paced environment.

Why Join PlatinumRx?

- Attractive Incentives.

- Career Growth Opportunities.

- Collaborative and Supportive Work Culture.

- Opportunity to lead and develop a customer-focused team.

📌 Team Lead - Customer Success (Bengaluru)
🏢 Afforis Health Technologies
📍 Bengaluru