Role Overview

We are looking for a Server Support Engineer L1 to provide first-level technical support to end users and Higer level Engineers. The role involves troubleshooting hardware, software, operating system, File Server, and user-access issues while ensuring timely resolution and a positive user experience.

Key Responsibilities

- Provide L1 technical support to employees through phone, email, chat, and in-person support.
- Troubleshoot basic Windows Server, Linux Server, Monitoring, Patching related troubleshooting, browsers, and common productivity applications.
- Follow SLA and escalation procedures and escalate complex issues to L2/L3 teams when required.
- Support user account, password, and access-related issues in accordance with company policies.
- Assist with Active Directory tasks such as password resets, account unlocks, and basic user/group management.
- Basic understanding of Active Directory, Manage Engine tools– OP Manager, Patch

Manager, AD Manager, AD Audit plus and User self-portal, Veeam backup & replication backup tool.
- Maintain accurate records of Servers Inventory.
- Maintain SOPs, Access review.
- Daily Server health check and monitoring report to management.

📌 System Engineer 1 (Jaipur)
🏢 Aavas Financiers
📍 Jaipur