As a Support Service Program Manager, you will be responsible for managing and handling vendors and their related services to US and international customers. Should have hands-on planning and coordination on vendors' contract renewals and performance management. Also responsible for timely reporting to

Job Responsibilities

- Vendor Selection:

- Sourcing of Local, Regional &
- Global Vendors for 3PS Services in Americas, EMEA and APAC

- Preparing a detailed cost analysis of vendor quotes and doing comparatives.

- Setup primary and Secondary Vendors per IT Asset product SKU and IT staffing & qualified service SKU

- Vendors' Contracts:

- Vendor Contract Renewal Management

- Vendor Onboarding &

- Contract Management:

- NDA Agreements Management

- Commercial Agreements Management

- Contract management and negotiations of agreements such as MSA, SOW & similar legal & subcontracting agreements.

- Product &





- Service Catalog Management:

- Product (Hardware or Software (IT Assets) as SKU) &

- Service Vendor Price Catalog Management and Sales Price Catalog Management

- Vendor Performance Management:

- Vendor Survey

- Vendor KPI Reporting

- Vendor Service Dispatching

- Dispatch Field Engineers at site location

- Co-ordinate with vendors to source the best FSE/FTE.

- Management Reporting:

- Prepare Daily, Weekly, Monthly &

- Quarterly Performance Reports.

- Prepare specialized Spend Analysis, Costing, Pricing &

- Multi-Party Performance Reporting.

- Any other task(s)/project(s) as assigned by management.

9

. 5+ years of vendor management IT domain experience required.

📌 Support Service Program Manager (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar