Role Summary The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and SAN fabric infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments.

Key Responsibilities

1. Operations & Monitoring

- Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence
- Track storage utilization, capacity, and performance metrics
- Generate operational reports on storage service health and capacity usage

2. Incident & Problem Management

- Troubleshoot OnPrem and Azure storage, SAN/NAS, and backup failures and restore services within SLA
- Perform root cause analysis (RCA) for recurring issues
- Handle Major Incident (MI) calls and escalations (common L2 ownership based on enterprise practice)

4. Storage Administration

- Manage storage arrays, volumes, LUNs, and storage pools
- Perform capacity planning and allocation
- Support SAN/NAS provisioning, upgrades and migrations
- Multi-vendor case management & coordination
- SAN Fabric Configuration, upgrade & troubleshooting

5. Configuration & Change Management

- Implement configuration changes, patching, and upgrades
- Perform impact analysis and risk assessment before changes
- Follow ITIL processes for Change & Release management

6.



Automation & Optimization (Important for your org)

- Execute and maintain automation scripts (Ansible, PowerShell, etc.)
- Support optimization initiatives like deduplication, compression, encryption
- Reduce manual effort (TOIL) through automation

7. Security & Compliance

- Enforce access control, encryption, and security policies
- Ensure systems comply with audit requirements (SOC2, HIPAA-like environments)
- Participate in backup immutability and ransomware protection initiatives

8. Documentation & Process Adherence

- Maintain SOPs, knowledge articles, and workplace documentation
- Update runbooks for incident resolution and operational processes

Required Skills Technical Skills

- Storage platforms: Dell EMC (PowerMax, Powerscale), NetApp, Pure.
- Good to have Backup tools: Cohesity OR IBM Spectrum Protect
- SAN technologies: Brocade, Cisco (Fibre Channel)
- OS knowledge: Windows, Linux
- Cloud: Azure storage & backup services
- Scripting: PowerShell OR Python and good to have Ansible (preferred)

Functional Skills

- Incident & Problem Management (ITIL)
- Strong troubleshooting & analytical skills
- Ability to handle on-call rotations and escalations (commonly expected for L2 roles)
- Communication skills for cross-team coordination

📌 Storage Administrator (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad