Sr.

Support

Engineer – JD &

- KRA

- Provide L2 technical support for Desktop, Network &
- CCTV

systems.

- Troubleshoot hardware, OS, applications, LAN/WAN, switches, routers, and connectivity issues.

- Install, configure, and maintain CCTV cameras, NVR/DVR, VMS, and related systems.

- Perform field/site visits for installation, troubleshooting, preventive maintenance, and call closure.

- Monitor and resolve technical issues within defined SLA timelines.

- Coordinate with customers, vendors, and internal teams for issue resolution.

- Maintain service reports, ticket updates, and technical documentation.

- Escalate complex issues to L3/vendor teams when required.

KRA

- Desktop &
- Technical Support

- CCTV Installation &

- Troubleshooting

- Network Support &

- Troubleshooting

- Field / Site Support

- Customer &

- Vendor Coordination

- SLA &

- Ticket Management

- Preventive Maintenance

- Technical Documentation

Pay: ₹400,000.00 - ₹500,000.00 per year

Advantages

- Health insurance

- Provident Fund

Work Location: In person

📌 Sr. Support Engineer (Mysuru)
🏢 RAMAN COMPUIT SOLUTIONS
📍 Mysuru