Position Description Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results.

CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Sr.

Support Analyst Position: Sr.

Support Analyst Experience: 5 - 7 Years Category: IT Infrastructure Main location: Mumbai Position ID: J0526-1022 Responsibilities Direct Responsibilities 5 + years of experience in Axiom development/production support.

Ability to understand and architect Axiom solutions for production support activities.

Flexible working in shifts, with at least 1 week of night shift in a month.

Provide L1L2 tier production support (oncall rotation) for Axiom jobs in production.

Able to understandwrite roubleshoot shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime of Axiom platform.

Collaborate internally and external sources to maintain SLA and provide escalations.

Maintenance of the Axiom Reporting platform infrastructure (upgrades, patches, health monitoring). . Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies.

Undertake Incident, Change and Problem management activities within the scope of the team.

Troubleshooting Axiom jobs and follow escalation procedures to resolve the issue.

Collaborate and work with development team on L3 issues and follow the task to completion.

Provide on call support for Axiom jobs (on rotation 24x7).

Participate in change deployment releases

Ensures adherence to bank and information systems policies and procedures, security measures and audit standards.





Able to understand process quickly and apply in day-to-day activities.

Team player and mentor junior support engineers.

Contributing Responsibilities

Experience on Service now/Version Control/Autosys Monitoring tools with proven ability on improving operational efficiency measuring KPI and identifying RCA and providing long term solutions to improve operational standards.

Responsible for the support and maintenance of Financial Regulatory (Fin.Reg.) Reporting application, Axiom, and its allied infrastructure and responsible for the data quality and distribution of all the Fin.Reg. reports that are sent on a monthly, quarterly, semi-annual and annual basis.

Participate in change deployment calls and releases

Ability to handle day-to-day support activities and productions migrations.

Identify the manual task and create automation plan Technical & Behavioral Competencies Expert level knowledge on Axiom, Oracle, SQL, Scheduler, UNIX/Linux scripting.

Good team player and ability to work on own initiatives with minimal direction

Good analytical, problem solving and documentation skills

Ability to adapt to changing business needs (flexible) and learning new skills quickly

Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups Specific Qualifications: 5 + years of experience on Axiom support on v10/v11 environment. 5 + Years of experience in SQL and PLSQL 5 + Years of experience in Unix scripting Experience in Monitoring tools (Dynatrace, etc) and Service Now Skills Referential (Required Knowledge, Skills And Abilities) Technical Skills: Unix

Oracle SQL/PLSql

Axiom

Autosys Behavioral Skills: Ability to collaborate/Team work

Attention to detail

Critical thinking

Creativity & Innovation / Problem Solving Education Level:



Bachelor Degree or equivalent Location: Mumbai Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees.

We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace recent opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Sr. Support Analyst (Mumbai)
🏢 CGI
📍 Mumbai