Noida, Uttar Pradesh

Job Summary

Senior ServiceNow Technical Architect role is aligned to ServiceNow Global Elite Partner expectations. The architect acts as a technical authority and trusted advisor, owning end-to-end ServiceNow architecture, multi-workflow solution strategy, platform governance, and technical assurance for large-scale, complex, enterprise implementations. The role spans delivery excellence, architectural governance, and long-term platform strategy aligned with the ServiceNow product roadmap.

Key Responsibilities

Own ServiceNow platform architecture, reference architectures, and technical roadmap across accounts

Define and enforce architectural standards, guardrails, and design patterns aligned with ServiceNow best practices

Lead multi-workflow enterprise implementations spanning IT, Employee, and Customer workflows

Provide final technical authority for complex or high-risk architectural decisions

Ensure platform scalability, performance, security, and regulatory compliance

Design and govern enterprise integrations using REST, SOAP, IntegrationHub, MID Server, iPaaS and event-driven patterns

Drive CMDB strategy, CSDM adoption, service modeling accuracy, and data governance

Conduct architecture reviews, platform health checks, and technical audits

Act as final escalation point for critical and enterprise-impacting technical issues

Lead client-facing architecture workshops, roadmap sessions, and design walkthroughs

Support pre-sales activities including solutioning, estimations, RFP responses, and technical assurance

Skill Requirements

ServiceNow Module Experience (Multi-module mandatory)

ITSM (Incident, Problem, Change, Request, Knowledge)

ITOM (Discovery, Service Mapping, Event Management,



Orchestration)

Customer Service Management (CSM)

HR Service Delivery (HRSD)

Strategic Portfolio Management (SPM / ITBM)

Security Operations (SecOps) and/or GRC

Enterprise Service Management (ESM)

Service Portal and Employee Center

Architecture & Platform Competencies

Deep expertise in Now Platform architecture, instance strategy, and upgrade lifecycle management

Robust CMDB/CSDM architecture and enterprise service modeling capability

Advanced enterprise integration architecture and system landscape design

Platform performance optimization, scalability planning, and security hardening

Strong grounding in ITIL and enterprise architecture principles

Ability to balance out-of-the-box capabilities with controlled customisation at scale

Other Requirements

Certifications

Mandatory: ServiceNow Certified System Administrator (CSA)

Mandatory: ServiceNow Certified Application Developer (CAD)

Mandatory: ServiceNow Certified Technical Architect (CTA)

Mandatory: Minimum 4-6 ServiceNow Certified Implementation Specialist (CIS) certifications

Highly Recommended: ServiceNow Certified Master Architect (CMA)

Ideal Candidate Profile

Recognised ServiceNow technical authority within large programmes or accounts

Proven experience delivering enterprise-scale, multi-workflow ServiceNow transformations

Strong senior stakeholder and customer-facing presence

Capability to influence platform strategy, enforce governance, and drive long-term value for clients

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📌 Sr Solution Architect (Noida)
🏢 HCLTech
📍 Noida