Job Responsibilities

- Receive and review enrollment requests to ensure all required eligibility data is present to enable enrollment for MetLife’s Core products
- Verify eligibility by navigating within one or more systems including GroupFacts and/or CDF
- Input data manually into UIS and/or GroupFacts
- Terminate employee enrollments
- Respond to requestors in a timely manner within TAT
- Respond to customers using standard response templates, adding clear details when needed
- Log metrics
- Maintaining quality standards
- Partner with supervisors to assess root cause of escalations
- Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations

Education, Technical Skills & Other Critical Requirement

Education





- Bachelor’s degree preferred

Experience (In Years)

- 1-2 years of experience performing manual data entry(preferably in Insurance Industry)
- Customer service experience
- Business writing skills, including ability to write transparent, concise communications

Technical Skills

- Proficient knowledge of MS office - Excel, Word, Teams, Outlook
- Typing / data entry speed 30 wpm with 90% accuracy

Other Skills

- Knowledge of Insurance principles in relation to the US Insurance industry
- Excellent communication (Written & Verbal) and comprehension skills

📌 Sr. Insurance Associate (Jaipur)
🏢 MetLife
📍 Jaipur