14 Aug
|
Ignites Human Capital
|
Bengaluru
14 Aug
Ignites Human Capital
Bengaluru
Call HR (phone hidden)
Roles and Responsibilities :
- Handle inbound calls from customers, resolve their queries and concerns in a timely and professional manner.
- Provide excellent customer service by listening actively, empathizing with customers' needs, and offering solutions or alternatives when necessary.
- Process customer requests accurately and efficiently while maintaining high levels of product knowledge to provide informed assistance.
- Escalate complex issues to senior team members or supervisors as needed while ensuring seamless handovers.
Job Requirements :
- 1-10 years of experience in BPO/Call Centre setting with expertise in handling inbound calls.
- Excellent communication skills for effective customer handling over phone calls.
- Ability to work on rotational shifts including evenings, nights, weekends, holidays etc. depending on business requirements.
📌 Sr Associate (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru