Job Purpose

- Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.

- Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and solid collaboration with Engineering, DevOps, Infra, and Business teams.

- Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.

Key Result Areas

Supporting Actions

Application Uptime &

- Reliability

- Maintain ≥99% uptime for non-core applications

- Daily health checks, proactive alerting

- Zero unplanned outages

Batch (EOD/BOD) &

- Scheduler Management

- ≥98% successful EOD/BOD jobs

- Publish job status reports

- Reduce batch failures by ≥20% YoY

Incident &

- Problem Management

- ≥95% incidents resolved within SLA

- MTTR reduction by ≥20%





- Zero repeat incidents through preventive actions

DR / BCP Readiness

- 100% DR drill success

- Errorfree switchover/fallback

- DR documentation updated quarterly

API/Gateway Performance

- API gateway success rate >98%

- Monitor latency, timeouts, circuit breaker events

- Ensure certificate renewal before expiry

Team Leadership &

- Stakeholder Management

- Daily task allocation & monitoring

- Weekly RCA reviews, training & capability building

- Positive stakeholder satisfaction (≥4.3/5)

Release Readiness &

- Change Governance

- 100% pre/postdeployment validations

- Change success rate ≥98%

- CAB / documentation compliance

📌 Sr. Application Support (LMS-FinnOne) (Maharashtra)
🏢 Aditya Birla Capital
📍 Maharashtra