About the Role

- ShelfWatch is a retail shelf monitoring and execution platform used by global CPG and FMCG brands across 50 markets.

- Clients have different requirements, terminology, store formats, and internal metrics.

- Own the solution by understanding what the product already does and determining whether a client requirement is:

- A configuration
- A roadmap item

- Something that should be approached differently

- Work alongside a Project Manager on each account:

- Project Manager owns the plan, timeline, and commercials.

- Solution Consultant owns the solution, configuration, and delivery outcome.

- Client-facing role involving weekly/monthly calls, demos, and direct client queries.

What You'll Do

- Translate client requirements into ShelfWatch capabilities.

- Map client requirements to existing product functionality.

- Define configurations and acceptance criteria.

- Own solution design across the account lifecycle, from scoping to go-live and steady state.

- Run client calls, including:

- Solution walkthroughs

- Demos

- Scope discussions

- Queries and concerns

- Push back where required and guide clients toward standard product capabilities instead of bespoke workarounds.

- Clearly communicate when something is not technically feasible.

- Diagnose and route escalations to the appropriate internal team.

- Partner with Product and Engineering to provide insights on real client requirements.





- Build internal reference material for the specialization.

What You Won't Do

- You will not write client-specific production code.

- The role focuses on configuring and leveraging the existing product rather than building bespoke solutions.

- If writing production code is the primary part of the work you enjoy, this role may not be the right fit.

What We're Looking For

Required

- 2 years of experience in a client-facing implementation, functional consulting, or post-sales solutions role with enterprise customers.

- Hands-on experience configuring a productized platform such as:

- SAP

- Salesforce

- ServiceNow

- Workday

- Icertis

- StayinFront

- Zoho

- Freshworks

- Similar platforms

- Experience mapping client requirements to existing product capabilities.

- Ability to independently run client calls, including:

- Demos

- Scope discussions

- Escalations

Technical Literacy — Not Engineering

- Comfortable reading JSON, logs, and API documentation.

- Ability to write SQL or use an equivalent method to pull and sanity-check data.

- Uses AI tools to investigate problems before escalating them.

- Ability to communicate technical feasibility or limitations to clients during live calls.

Nice to Have

- Background in retail execution, FMCG/CPG, or field-force software.

- Experience working across multiple countries or regions.

- Experience working with an India-based delivery team serving global clients.

📌 Solution Consultant (Bengaluru)
🏢 ParallelDots
📍 Bengaluru