The Soft Skills Trainer will prepare learners for employment by strengthening their communication, confidence, workplace behaviour, interpersonal effectiveness and career-readiness skills. The role involves activity-based training, learner assessment, individual mentoring, placement preparation and coordination with training and placement teams.

Key Responsibilities

Training Delivery

Deliver classroom, virtual and blended soft-skills training according to the approved curriculum and session plans.

Facilitate training in areas such as:

Verbal and written communication

Spoken English and workplace vocabulary

Listening and presentation skills

Interpersonal communication and teamwork

Confidence-building and self-awareness

Time management and goal-setting

Problem-solving and decision-making

Workplace etiquette and professional conduct

Grooming, hygiene and body language

Customer service and conflict resolution

Digital communication and online meeting etiquette

Diversity, inclusion and prevention of workplace harassment

Use role plays, group discussions, presentations, games, case studies and simulations.

Adapt training methods to suit learners with different educational, linguistic and social backgrounds.

Integrate employability skills with the learners’ technical or vocational training.

Provide remedial support to learners requiring additional assistance.

Employability and Placement Preparation

Train learners in resume writing, job applications and professional profile development.

Prepare learners for interviews, group discussions, aptitude assessments and workplace interactions.

Conduct mock interviews and provide individual feedback.

Help learners understand job descriptions, salary structures and workplace expectations.

Build learners’ confidence in communicating with recruiters and employers.

Coordinate with trainers and placement executives to assess job readiness.

Support recruitment drives, employer interactions and pre-placement orientation sessions.

Learner Assessment and Mentoring

Assess learners’ communication, confidence, professional behaviour and workplace readiness.

Conduct diagnostic, formative and final assessments.

Maintain individual learner-development plans when required.

Provide timely,



constructive and respectful feedback.

Counsel learners experiencing low confidence, communication barriers or adjustment concerns.

Identify learners requiring specialised support and refer them through the appropriate process.

Maintain professional boundaries and confidentiality during counselling and mentoring.

Learner Engagement and Retention

Maintain an inclusive, respectful and participative learning environment.

Monitor attendance, punctuality, participation and behavioural progress.

Motivate learners to improve attendance and complete their training.

Coordinate with centre teams to support learners at risk of dropping out.

Promote teamwork, mutual respect, gender sensitivity and responsible conduct.

Address classroom concerns promptly and escalate safeguarding or serious behavioural matters.

Curriculum and Content Development

Develop or adapt lesson plans, activities, assessments and learner resources.

Contextualise training content for different industries and job roles.

Review employer feedback and update placement-preparation activities accordingly.

Use digital tools, videos and interactive resources to improve learner engagement.

Participate in trainer-development programmes and standardisation exercises.

Share effective practices and learning resources with other trainers.

Reporting and Documentation

Maintain accurate attendance, assessment and learner-progress records.

Document training delivery and curriculum completion.

Submit daily, weekly and monthly reports within prescribed timelines.

Maintain evidence required for programme reviews and audits.

Protect learner information and use it only for authorised programme purposes.

Provide learner-readiness inputs to the placement and project teams.

Key Performance Indicators

Training delivery and curriculum completion against the approved plan.

Learner attendance,



participation and retention.

Improvement in communication and workplace-readiness assessments.

Learner performance in mock interviews and group discussions.

Placement-interview participation and selection outcomes.

Learner and employer feedback.

Timeliness and accuracy of reports.

Compliance with quality, safeguarding and documentation standards.

Educational Qualifications

Graduate or postgraduate degree in English, Education, Psychology, Human Resources, Social Work, Business Administration or a related discipline.

Certification in soft-skills training, communication, spoken English, Training of Trainers or instructional design is desirable.

Experience

Two to five years of experience in soft-skills, communication, employability or behavioural training.

Experience preparing youth or entry-level candidates for employment is preferred.

Experience working with learners from underserved or diverse backgrounds will be an advantage.

Exposure to vocational education, corporate training or skill-development programmes is desirable.

Required Skills

Strong facilitation, presentation and classroom-management skills.

Excellent verbal and written communication in English and Hindi; knowledge of the local language is desirable.

Ability to simplify concepts and conduct activity-based training.

Solid observation, feedback, mentoring and counselling abilities.

Good understanding of recruitment processes and workplace expectations.

Proficiency in Microsoft Office, virtual-training platforms and digital presentation tools.

Ability to develop lesson plans, activities and assessments.

Confidence in managing diverse groups and encouraging learner participation.

Behavioural Competencies

Approachable, patient and empathetic.

Energetic and able to motivate learners.

Respectful of linguistic, cultural and socioeconomic differences.

Organised, accountable and attentive to detail.

Positive and solution-oriented.

Able to provide honest feedback without discouraging learners.

Committed to inclusion, safeguarding and equal opportunity.

Willing to continuously improve training methods and industry knowledge. Requirements

Graduate with Good communications and soft skills

📌 Soft Skill Trainer (Jharkhand)
🏢 Niit Foundation
📍 Jharkhand