SLA complying &

- Qc Metrics Non/-Voice Process Executives Duties/: Dual/-Channel Queue Management/: Depending on real/-time traffic demands, seamlessly transition between incoming phone calls and text/-based queues /(webchat, emails, or app messaging/). client Query Diagnostics &
- Troubleshooting/: Examine client account problems, billing inconsistencies, or technical tracking faults and offer precise, step/-by/-step instructions via chat or phone.

Concurrent Chat Management/: Maintain two to three live webchat conversations at once without losing concentration, guaranteeing quick first responses and no dropouts.

Professional Written Communication/: Respond to customer emails and chat tickets in a clear, helpful, and grammatically correct manner while adhering to brand guidelines and avoiding confusing lingo. CRM Documentation &

- Case Logging/: Update profiles and tag follow/-ups while entering thorough descriptions of interactions across channels into the Customer Relationship Management /(CRM/)



system.

Focus Skills/: Excellent Voice Etiquette &

- Verbal Articulation/: Qualified telephone presence, clear speech, and the capacity to simply explain complicated procedures over the phone. Quick &
- Accurate Written Composition/: Proficient typing /(at least 35 to 40 words per minute/), proper grammar, and the ability to compose polished, beneficial conversation responses. High/-Acuity Multi/-Tasking &
- Context Switching/: Excellent mental agility to search a database or type into a chat screen while having a courteous, natural headset conversation.

Problem

Isolation &

- Solution/-Matching/: Use logical, analytical reasoning to dissect complex client problems into neat, well/-organized solutions. Apply now to become an integral part of our growing team/! With Regards, HR /- Maria

📌 SLA complying & Qc Metrics Non-Voice Process Executives (Chennai)
🏢 GS Infotech
📍 Chennai