Front Desk & Patient Handling

- Welcome and attend to patients professionally.
- Manage patient registration, appointments and clinic schedules.
- Handle incoming calls, WhatsApp enquiries and walk-in patients.
- Coordinate between patients, doctors and therapists.
- Ensure a smooth and premium patient experience from arrival to departure.

Treatment Counselling

- Understand patients’ skin, hair and aesthetic concerns.
- Explain treatments and procedures offered at the clinic in an easy-to-understand manner.
- Explain treatment plans, packages, pricing and expected process under the guidance of the doctor.
- Assist patients in choosing appropriate treatments based on the doctor’s recommendations.
- Address basic patient queries and ensure concerns are properly communicated to the doctor.
- Maintain a professional, ethical and non-pushy approach to counselling.

Patient Follow-up & Relationship Management
- Follow up with enquiries and patients regarding consultations and treatment plans.
- Coordinate appointment confirmations, reminders and rescheduling.
- Follow up with patients after treatments as required.
- Maintain strong patient relationships and encourage repeat visits where appropriate.
- Collect patient feedback and assist in maintaining a high patient satisfaction level.

Sales & Conversion
- Convert genuine enquiries into consultations and treatment appointments.
- Explain treatment packages and ongoing clinic offers.




- Follow up systematically with prospective patients.
- Achieve assigned monthly counselling and conversion targets.
- Maintain accurate records of enquiries, appointments and conversions.

Clinic Coordination

- Coordinate with doctors, therapists and the reception team.
- Maintain patient records and ensure required forms are completed.
- Assist with basic billing/payment coordination.
- Ensure the reception and waiting area maintains a clean, organised and premium appearance.
- Support the clinic team in day-to-day administrative activities.

Skills Required

- Excellent communication and interpersonal skills.
- Pleasant, confident and skilled personality.
- Good English and Hindi communication; Marathi is an advantage.
- Strong customer-service and patient-handling skills.
- Good convincing and counselling ability.
- Comfortable discussing aesthetic treatments and packages.
- Basic knowledge/interest in skin, hair, laser and aesthetic treatments.
- Good follow-up and organisational skills.
- Comfortable using WhatsApp, computer systems and basic CRM software.
- Target-oriented and willing to take responsibility.

Preferred Candidates

Candidates with experience in

- Aesthetic/dermatology clinics
- Skin & laser clinics
- Beauty/wellness clinics
- Healthcare front desk
- Patient counselling
- Hospitality/customer service
- Sales counselling will be preferred.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Skincare Counsellor (Pune)
🏢 The Daily Aesthetics Clinic
📍 Pune