Job Role: ServiceNow ITOM Developer

Experience: 5 Years

Location: Pune, Bangalore, Hyderabad

We are seeking a skilled ServiceNow ITOM CMDB Developer with 4+ years of experience to design, implement, and optimize CMDB and ITOM capabilities within the ServiceNow platform. The candidate will play a critical role in CMDB data modeling, Discovery, Service Mapping, and integrations, ensuring data accuracy and platform stability.

Key Responsibilities

? CMDB Development & Management

Design, implement, and maintain CMDB data models (CSDM aligned)

Ensure data integrity, normalization, and reconciliation within CMDB

Manage CI class structures, relationships, and dependencies

Perform CMDB health checks, audits, and governance enforcement

? ITOM Implementation

Develop and support ServiceNow ITOM modules:

Discovery

Service Mapping

Event Management (preferred)

Cloud Discovery (nice to have)

Configure and troubleshoot MID Server setups and integrations

? ServiceNow Development

Develop using

Business Rules

Script Includes

Client Scripts

Flow Designer / Workflows

Customize modules while ensuring OOTB best practices are followed

? Integrations & Automation

Build integrations using

REST/SOAP APIs

IntegrationHub / Flow DesignerIntegrate ServiceNow with third-party monitoring tools (e.g., Splunk, SolarWinds,



Dynatrace)

? Discovery & Service Mapping

Configure and optimize Discovery schedules and probes/patterns

Implement and maintain Service Mapping for business services

Troubleshoot issues related to CI identification and reconciliation rules (IRE)

? Governance & Best Practices

Ensure alignment with

CSDM (Common Service Data Model)

ServiceNow best practices

Participate in platform upgrades, patching, and performance tuning

? ? Required Skills & Experience

✅ Mandatory

4+ years of hands-on experience in ServiceNow development

Solid expertise in

CMDB & CSDM framework

ITOM (Discovery & Service Mapping)

Proficiency in

JavaScript, Glide APIs

REST/SOAP integrations

Experience with

MID Server configuration

CI lifecycle management

✅ Preferred

Experience in

Event Management / AIOps

Cloud Discovery (AWS/Azure/GCP)

Exposure to

ITSM processes (Incident, Problem, Change)

Knowledge of Agile / Scrum delivery model

? Education

Bachelor’s degree in Engineering / Computer Science / IT or related field

? Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist – ITOM

CMDB Fundamentals / CSDM training

📌 ServiceNow ITOM Developer | Hyderabad | Pune | Bangalore | Immediate Joiner (India)
🏢 Digihelic Solutions
📍 India