**Company: WillWare Technologies

Role: ServiceNow Business Analyst

Experience: 6-8 Years

Location: Chennai, Bangalore, Hyderabad, Mumbai, Pune, Noida, Gurugram, Kolkata

Work Mode: Onsite**

:

- Gather and analyze business requirements for ServiceNow applications.
- Work with business stakeholders to understand processes and requirements.
- Prepare BRD, FRD, user stories, and acceptance criteria .
- Work closely with ServiceNow Developers and Architects for solution design.
- Positive understanding of ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.
- Perform gap analysis and identify process improvements.
- Support UAT, testing, defect tracking, and deployment activities .
- Participate in Agile/Scrum meetings and project discussions.
- Maintain proper project and requirement documentation.
- Strong communication, analytical, and stakeholder management skills.

Must Have: ServiceNow, Business Analysis, ITSM, Requirement Gathering, User Stories, UAT, Agile/Scrum, Stakeholder Management.

📌 ServiceNow Business Analyst (Chennai)
🏢 Willware Technologies
📍 Chennai