About the Role

The Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.

The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders

Job Responsibilities

Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)

Support digital transition and maintain the accuracy of consumption, TOS, and service data

Coordinate with IT for new users or device-related issues

Ensure error-free documentation and adherence to the ticket-based callout process

Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints

Prioritise planning to reduce service backlog and ensure On-Time delivery

Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues

Track technician-wise productivity, efficiency, and service delivery KPIs

Maintain and report the SOS daily, weekly, and monthly, including GSS SOS

Provide regular updates on backlogs,



critical issues, ageing profiles, and complaint trends

Assist AOM/OM/ABM/BM in monitoring field KPIs

Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments

Raise unresolved issues to next-level management for resolution

Ensure leave planning and service continuity without disruption

Key Result Areas

On-time Service Planning

Data Accuracy

SCP Utilization

Schedule Adherence

Reporting & Analysis

Cross-Team Coordination

Competencies (Skills essential to the role):

Detail Orientation

Planning & Organizing

Analytical Thinking

Customer Focus

Negotiation Skills

Educational Qualification / Other Requirement:

Minimum graduate, with 0-1 years of relevant experience

Basic computer skills required (advanced proficiency is a plus)

Knowledge of MS-Office/G-Suite

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:

Service

Relationships

Teamwork

Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, wide-ranging workplace welcoming to people of all backgrounds.

📌 Service Planner - Prabhadevi (Mumbai)
🏢 Rentokil Initial
📍 Mumbai