Role & responsibilities

Key Responsibilities

ServiceNow Development

- Design, develop, configure, and customize ServiceNow applications and modules.

- Develop workflows, Flow Designer solutions, UI Policies, Business Rules, Client Scripts, Script Includes, and Catalog Items.

- Build and maintain custom applications using App Engine Studio.

- Configure and support ITSM, ITOM, ITAM, HRSD, CSM, and employee workflows as required.

- Develop and maintain Service Catalogs, Knowledge Management, and CMDB solutions.

Now Assist / Generative AI Capabilities

- Implement and optimize ServiceNow Now Assist features across ITSM, CSM, HRSD, and platform workflows.

- Configure AI-powered incident summarization, case summarization, virtual agent responses, and knowledge generation.

- Enable AI-assisted ticket resolution and agent productivity enhancements.

- Configure and maintain Prompt Studio, AI Search, and Generative AI workflows.

- Collaborate with business teams to identify AI use cases and drive adoption of Now Assist capabilities.

- Monitor AI performance, accuracy, governance, and compliance requirements.

Integrations & Automation

- Develop integrations using REST, SOAP, IntegrationHub, MID Server, and APIs.

- Implement automation solutions using Flow Designer, Orchestration, and IntegrationHub spokes.





- Integrate ServiceNow with enterprise applications such as Azure, Microsoft 365, SAP, Salesforce, monitoring tools, and identity platforms.

Platform Governance & Best Practices

- Follow ServiceNow development standards and best practices.

- Participate in instance upgrades, patching, testing, and release management activities.

- Perform code reviews, troubleshooting, and performance optimization.

- Document technical designs, configurations, and operational procedures.

- Ensure security, compliance, and data governance standards are maintained.

Required Skills

ServiceNow Platform

- Robust experience in ServiceNow development and administration.

- Expertise in:

- ITSM

- Flow Designer

- Service Catalog

- CMDB

- Knowledge Management

- IntegrationHub

- App Engine Studio

- Virtual Agent

- Performance Analytics

AI / Now Assist

- Hands-on experience with ServiceNow Now Assist.

- Knowledge of:

- Generative AI capabilities within ServiceNow

- Prompt Engineering

- Prompt Studio

- AI Search

- AI-powered Knowledge Creation

- Agent Assist and Case Summarization

- Responsible AI and governance practices

Technical Skills

- JavaScript

- HTML/CSS

- REST/SOAP APIs

- JSON/XML

- Web Services Integration

- SSO, OAuth, SAML

📌 Service Now developer- Assist specialist (Delhi)
🏢 Tata Consultancy Services
📍 Delhi