Key Responsibilities

- Manage and oversee day-to-day service operations to ensure smooth and efficient service delivery.

- Lead, motivate, and develop service staff to achieve individual and team performance targets.

- Ensure high levels of customer satisfaction by delivering prompt, professional, and reliable service.

- Handle customer complaints, escalations, and service-related issues effectively.

- Monitor service requests, job completion, turnaround times, and service quality.

- Manage service schedules, manpower allocation, and resource requirements.

Required Qualifications

- Bachelor’s degree

- Relevant experience in service management, operations, customer service, or a related role.

- Excellent communication, negotiation, and problem-solving abilities.

Location- Sec 3,Salt Lake

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages

- Health insurance

- Provident Fund

Education

- Bachelor's (Preferred)

Experience

- Service management/Service Operations: 2 years (Preferred)

Location

- Kolkata, West Bengal (Preferred)

Work Location: In person

📌 Service Manager (Kolkata)
🏢 Vishnu HR Solution
📍 Kolkata