NOTE - This prospect will be a Hybrid (a permanent night shift)

Shift Timings - IST 5:30 PM to 2:30 AM

Role & responsibilities

- Provide Level 1 support for Avature and related ATS/HRIS platforms.
- Resolve user queries, troubleshoot issues, and manage tickets within SLA timelines.
- Support recruiters, hiring teams, and end users with system navigation and hiring workflows.
- Coordinate with internal stakeholders and technical teams for escalations and issue resolution.
- Maintain support documentation, reporting metrics, and contribute to system/process improvements.

Preferred candidate profile

- Must be comfortable working in Night Shifts
- Excellent Communication skills
- ATS Support, HRIS, Helpdesk Support, Troubleshooting, Ticket Management, Recruitment Process Knowledge, MS Excel, Communication Skills, Stakeholder Coordination
- Avature, API Basics, System Integrations, Data Analysis, Reporting, JSON, XML, Workflow Management, Service Desk Platforms, HR Technology Exposure

Perks and Benefits

- Both way cab facilities provided
- Medical Insurance
- Working with global clients

📌 Service Desk Analyst (Gurugram)
🏢 AMH Services
📍 Gurugram