To coordinate service operations, ensure timely customer support, and effectively manage service engineers, spare parts, installations, and service documentation.

Key Responsibilities

• Coordinate and monitor all service calls from registration to closure.

- Plan and schedule daily/weekly engineer visits and installations.
- Coordinate Preventive Maintenance, AMC/CAMC, and warranty activities.
- Manage spare parts requirements, dispatch, and inventory coordination.
- Communicate with customers and ensure timely resolution of service issues.
- Coordinate with Sales, Service, Warehouse, Procurement, Logistics, Accounts, and OEM teams.
- Maintain service records, equipment database, and Daily/Weekly/Monthly MIS reports.
- Track service revenue, AMC/CAMC renewals, and invoice coordination.
- Monitor service KPIs, engineer productivity, and customer satisfaction.
- Support technical training, audits, and process improvement.

Key Skills

Coordination | Planning & Scheduling | MS Excel & MIS | Customer Handling | Problem Solving |

Multitasking | Communication

📌 Service Coordinator (Noida)
🏢 incise infotech
📍 Noida