Position: Service Advisor

Department: Service / Workshop

Reporting To: Service Manager / Works Manager

Location: Wincanton Motors – Ashok Leyland Authorized Service Centre

Key Responsibilities

- Customer Handling
- Receive customers and understand their vehicle complaints and service requirements.
- Explain the repair process, estimated cost, and expected delivery time to customers.
- Maintain professional communication and ensure a positive customer experience.
- Vehicle Reception & Job Card
- Conduct vehicle reception and prepare accurate job cards based on customer complaints.
- Record all complaints, observations, and additional requirements properly.
- Ensure proper vehicle inspection and document any additional damages/concerns.
- Job Allocation & Workshop Coordination
- Coordinate with the Workshop Floor Supervisor and technicians for timely job allocation.
- Monitor job progress and ensure work is carried out as per the job card.
- Follow up on pending jobs, spare parts requirements, and technical issues.
- Estimate & Approval
- Prepare repair estimates based on the required work.
- Obtain customer approval before proceeding with chargeable repairs.
- Communicate any additional repair requirements and obtain approval before carrying out the work.
- TAT & Delivery Management
- Monitor vehicle TAT (Turnaround Time) and ensure timely completion.
- Coordinate with the workshop team to achieve same-day delivery wherever applicable.
- Keep customers informed about delays and revised delivery schedules.
- Spare Parts Coordination
- Coordinate with the Spare Parts Department for required parts.




- Follow up on parts availability and pending parts affecting vehicle delivery.
- Ensure parts are properly linked to the relevant job card.
- Quality & Final Inspection
- Ensure all customer complaints are addressed before delivery.
- Coordinate final inspection and road testing where required.
- Confirm that the vehicle is clean and ready for delivery.
- Customer Follow-up
- Explain completed repairs and replaced parts to the customer during delivery.
- Ensure customer satisfaction and collect feedback.
- Follow up on customer concerns and complaints after service when required.
- Warranty / AMC / Free Service
- Identify and process warranty, AMC, and free-service jobs as per applicable procedures.
- Ensure proper documentation and timely submission of warranty claims.
- Daily Reporting & KPI
- Monitor and report daily vehicle inflow, delivery, pending jobs, TAT, and revenue.
- Follow up on GIGO, TAT, customer complaints, and pending job cards.
- Support the Service Manager in achieving workshop targets.

Key Performance Indicators (KPIs)
- Vehicle Inflow
- Customer Satisfaction / Feedback
- TAT Achievement
- Same-Day Delivery
- GIGO Compliance
- Job Card Accuracy
- Labour Revenue
- Spare Parts Revenue
- Customer Follow-up
- Pending Job Card Reduction
- Warranty/AMC Process Compliance

Authority & Accountability The Service Advisor is responsible for end-to-end coordination of the customer's vehicle from reception to delivery, ensuring proper communication, timely completion, quality of repair, accurate billing, and customer satisfaction. Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages

- Cell phone reimbursement
- Food provided
- Paid time off

Work Location: In person

📌 Service Advisor (Karukutty)
🏢 Wincanton Motors
📍 Karukutty