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Roles Responsibilities

- Assist and monitor to ensure all building procedures and performance measures are maintained at all times

- Assist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progresses

- Ensure Regional Operations procedures are followed to ensure service standards are maintained

- Seek ways to constantly reduce costs and improve operational standards

- Ensure consistency of regional policies procedures with constant updating as required

- Implement, comply with and audit all internal management systems, for quality assurance

- Ensure all Critical Workplace (CEM) requirements are met.

- Ensure all Reactive Maintenance is completed as per the agreed timeframes.

- Ensure all Financial Management requirements are completed in a timely and accurate manner

- Provide superior customer service

- Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.

- Pro-actively manage expectations ensuring that the service levels are maintained

- Assist in the monthly finance reporting as required





- Active involvement in the monitoring and achieving the required Key Performance Indicators

- Assist Facilities Management Team with tactical planning for the team s goals and objectives

- Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers

- Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals

- Monitor work order SLA adherence

- Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities

- Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership

- Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Senior Soft Service Executive (Bengaluru)
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru