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Location: LPL GCC, Hyderabad Department: IT Infrastructure — Workplace Technology / AV Operations

Experience: 10+ years Employment Type: Full-time

Role Overview

LPL's Hyderabad GCC is looking for a Corporate Audio-Visual & Unified Communications Lead to own end-to-end AV operations across the India location and support APAC/global collaboration needs. This role is responsible for meeting room modernization, executive event AV readiness, vendor management, and driving AV standards in line with global collaboration technology strategy.

Key Responsibilities

AV Operations & Service Delivery

Lead end-to-end Corporate AV services covering meeting rooms, multipurpose spaces, digital signage, and executive events

Own AV readiness and delivery for hybrid townhalls, leadership meetings, and executive/board-level events

Support video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex

Proactively test and validate AV rooms ahead of key meetings/events to ensure zero-incident delivery

Room Modernization & Technology Lifecycle

Drive AV room modernization and lifecycle refresh initiatives, including migration from legacy systems (e.g., Cisco) to modern platforms (Neat,



DTEN, Logitech, MTR)

Manage VC device lifecycle — configuration, upgrades, and compliance with global AV standards

Own AV asset lifecycle tracking and configuration accuracy in CMDB

Incident, Vendor & Stakeholder Management

Use ServiceNow (Incident, RITM, Change) for all AV event requests, incidents, and governance

Manage AV incident and problem resolution, engaging third-party vendors as needed

Collaborate with Global Real Estate, Facilities, IT, PMO, and vendors to deliver scalable AV solutions

Track projects/tasks via Jira using Agile/Scrum methodology

Documentation & Enablement

Create SOPs, utilization dashboards, and operational reports

Train IT support teams on AV systems and troubleshooting

Manage digital signage platforms (e.g., Appspace, BrightSign) across locations

Required Skills & Experience

10+ years in Corporate AV / Unified Communications, with enterprise-scale collaboration environments

Strong hands-on expertise with Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Q-SYS, Biamp Tesira, Dante Audio

Experience with ServiceNow and CMDB-based asset tracking (e.g., Symphony)

Proven track record managing AV refresh programs and executive-level event delivery

Strong vendor management and stakeholder coordination skills

Experience working in APAC/global, multi-site environments

Good to Have

Cisco Collaboration stack experience (CUCM, Unity, Webex Control Hub, IP Telephony)

Relevant certifications: CCNA Collaboration, Biamp, Dante, Kramer AV/Audio Specialist

Experience in a shared services / GCC / financial services environment

Education

Bachelor's/Master's degree in Electronics, Communications, or related

LPL Global Business Services, LLP - PRIVACY POLICY

📌 Senior Professional - Corporate Audio-Visual & Unified Communications Lead (Hyderabad)
🏢 GCC India
📍 Hyderabad