Key Responsibilities

- Own one or more end-to-end operational journeys across the logistics life cycle.

- Partner with Operations teams to identify bottlenecks, manual interventions, and process gaps.

- Build scalable technology solutions that improve operational efficiency and customer experience.

- Establish continuous feedback loops with Operations, Customer Support, and Business teams to identify recurring issues and prioritise improvements.

- Use Power BI, SQL, and other analytical tools to identify trends, root causes, and improvement opportunities.

- Translate business requirements into PRDs, workflows, user stories, and acceptance criteria.

- Work closely with Engineering and QA to ensure timely and high-quality product delivery.





- Drive automation, process standardization, and operational excellence initiatives.

- Evaluate industry best practices, emerging technologies, and AI-driven solutions to improve operations.

Preferred Experience

Experience working on products involving:

- Pickup &
- First Mile

- Linehaul &

- Hub Operations

- Customs &

- Cross-border Logistics

- Last Mile Delivery

- NDR &

- RTO Management

- Returns &

- Reverse Logistics

- Customer Support &

- Operational Workflows

- Operations Analytics &

- BI

📌 Senior Product Manager (New Delhi)
🏢 Ship Global
📍 New Delhi