Senior Operations Specialist Location: Remote — India Job Type: Full-Time Schedule: Flexible hours aligned with U.S. time zones About InstaService InstaService is a fast-growing on-demand home services platform connecting customers with trusted professionals across the United States.

Job Summary We are looking for a proactive Senior Operations Specialist to manage daily bookings, support U.S.-based customers and service providers, onboard new providers, maintain strong provider relationships, and resolve operational issues quickly.

Key Responsibilities - Manage daily bookings and ensure successful service completion.

- Communicate with U.S. customers and providers through phone, chat, and email.
- Onboard and train new service providers.
- Maintain strong provider relationships and improve provider engagement.
- Monitor bookings and resolve delays, cancellations, complaints, and urgent issues.
- Arrange replacement providers when required.
- Track provider performance and customer interactions.
- Support continuous improvement of operational processes.

Requirements - 3+ years of experience in operations, customer support, service coordination, or vendor management.





- Experience in provider onboarding and provider relationship management.
- Excellent spoken and written English.
- Strong problem-solving, multitasking, and organizational skills.
- Experience working with U.S.-based customers or service providers.
- Familiarity with Slack, CRM tools, Google Sheets, and booking platforms.
- Ability to work flexible shifts, including evenings and weekends.

Preferred Qualifications - Spanish language proficiency is a plus.

- A U.S. accent is a plus.
- Experience in home services, the gig economy, marketplaces, or on-demand platforms.
- Experience managing provider performance and escalations.

What We Offer - Competitive salary.

- Fully remote position.
- Growth opportunities with a quick-scaling U.S. startup.
- Cooperative and supportive work environment.

How to Apply Download and explore the InstaService app at https://www.instaservice.com/get-app. Email your résumé and brief app feedback to [Confidential Information]. InstaService is an equal-opportunity employer committed to diversity and inclusion.

📌 Senior Operations Specialist (Home Services) (India)
🏢 InstaService
📍 India